Solutions
One platform, multiple communication workflows
Start with office telephony and add customer service center, outbound dialer, AI IVRS, CRM, or Teams capabilities as modular software extensions.
Business Operations
PLATON® is an all-in-one IP-PBX solution for your business operation. Connect all your extensions in the office, keep traditional PBX features, and add 21st-century IP capabilities—alongside an existing PBX or as a full replacement.
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Customer Service Center
PLATON® includes everything you need for a customer service center. From IVR (Interactive Voice Response) to ACD (Automatic Call Distribution), you can manage an inbound call center with PLATON®.
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Outbound Call Center
PLATON® ADVANCED SOLUTIONS provides full features for call centers. Build telemarketing campaigns with One-Click to Dial and Auto Dialer functions for different levels of requirement.
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AI IVRS
Our next-generation AI IVRS brings intelligent automation to your phone system, with natural language understanding, advanced AI processing, and multi-channel support—while maintaining data security.
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CRM Integrations
PLATON® supports popular CRM systems including Microsoft Dynamics 365, SuiteCRM, SalesForce, vtiger, and SugarCRM. Click-to-dial and screen popping maximize inbound and outbound agent efficiency.
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Teams Integration
With PLATON® CLOUD / On-Premises Teams Director, PSTN calling or telephone system integration is possible with Teams, without expensive SBC equipment or extra gateways.
Learn moreReady to modernize your phone system?
Talk to our team about sizing, deployment options, and integration with your CRM or Microsoft Teams environment.