AI IVRS (AI Interactive Voice Response System)

Revolutionize Customer Engagement with AI-Powered IVRS

Our next-generation AI IVRS brings intelligent automation to your phone system, transforming how customers interact with your business. With natural language understanding, advanced AI processing, and seamless multi-channel support, it delivers faster, smarter, and more personalized experiences — all while maintaining the highest standards of data security.

AI IVRS Features Highlight

Compatible with existing PLATON® phone system*

Integrated with AI speech recognition — no longer limited to numeric input

Multilingual Support with Contextual Understanding

Utilizes AI analysis to efficiently and automatically handle customer needs

Supports SMS or WhatsApp for automatic sending of detailed information or confirmation messages

Customizable workflows tailored to different industry requirements

Can operate independently or integrate with other systems via API

Offline AI system to ensure data security and prevent information leakage

* Separate AI Server hardware required

AI IVRS Samples

 
Sample 1 (Cantonese)

Changing delivery schedules made easy with AI voice interaction.

 

 

 
Sample 2 (Cantonese)

Get product guides and trade-in offers instantly via AI and WhatsApp/SMS.

 

 

GUI Sample - Standalone Delivery Management Portal

AI IVRS handles order updates independently through a built-in web portal — no API integration required.

Implemented AI Technologies